If I want to buy different sizes or colors, can I take advantage of the promotions?

Yes, you can buy different sizes and take advantage of promotions. 1 PURCHASED = THE 2ND AT -50% ➡️ Add the 2 different items to the basket, the promotion will be activated automatically. 3 PURCHASED = 1 OFF ➡️ Add 4 different items to the basket, the promotion will be activated automatically.

What is your returns and exchanges policy?

Returns and exchanges within 30 days. We're convinced of the results and that you'll love the feeling of wearing our compressions. That's why every order comes with a 30-day guarantee , during which you can request a size exchange from the date we receive your order.

My measurements fall between two sizes. Which size should I choose?

We recommend ordering a smaller size for better knee support.

What are the care wash instructions?

We recommend hand-washing in cold water. You can also machine wash them. In this case, we recommend that you use a wash bag to protect them from other clothes. The optional wash bag can be found in your shopping basket before you place your order. To dry, lay them flat and let them air dry to keep their elasticity. Do not iron. Do not bleach. Do not dry clean.

What are Flytex Compressions designed for?

Flytex Compressions are ideal for relieving pain from injuries to muscles, joints, tendons and ligaments. Also effective against more common problems such as muscle fatigue, strains, sprains, stiffness, dislocations, arthritis, osteoarthritis, tendonitis, bursitis, swelling, cramps, blood clots, varicose veins, edema, lymphedema, phlebitis, blood stagnation and more, they are also ideal for post-operation recovery, rehabilitation, pregnancy and post-surgery. They are also ideal for post-operative recovery, rehabilitation, pregnancy and post-surgery.

What is the delivery time?

All US 🇺🇸 orders are dispatched within 1 business day. Estimated delivery times are as follows: United-States: 6-12 business days Rest of the world: 10-15 business days

They are currently manufactured in Asia, and we are working hard to bring production back to the United States , but the size of our company does not allow us to do so yet. We hope to achieve this next year. Thank you for your understanding.

How can I contact Flytex?

You can contact us directly by e-mail at : contact@getflytex.co All messages are processed within 24-48 hours. You can also reach us by calling +1 646 568 7602

Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from flytex.fr (the "Site").

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the web sites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies: COOKIES Here is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them. _session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.). _shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits. _shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day.

Calculates the number of visits to a store per unique customer. cart, unique identifier, persists for 2 weeks, stores shopping cart information. _secure_session_id, unique session identifier storefront_digest, unique identifier, undefined if the store has a password, used to determine whether the current visitor has access.

- Log files" track Site activity and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamp data (date and time).

- Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the Site.

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including Visa and MasterCard credit card numbers), e-mail address and telephone number. This automatically collected information is referred to as "Order Information".

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

In general, we use the Order Information we collect to process any order placed through the Site (including processing your payment information, arranging shipment of your order and providing you with invoices and/or order confirmations). In addition, we use Order Information to: communicate with you; assess potential fraud or risk; and where it matches your preferences, provide you with information or advertisements about our products or services.

We use the Device Information (in particular your IP address) we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analyses of how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store - to learn more about how Shopify uses your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite.

We also use Google Analytics to better understand how our customers use the Site - to learn more about how Google uses your Personal Information, please visit: https://www.google.com/intl/fr/policies/privacy/.

You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

SMS SERVICE

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

BEHAVIORAL ADVERTISING

As noted above, we use your Personal Information to provide you with targeted advertising or marketing messages that we believe may be of interest to you.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can refuse targeted advertising here:

- https://www.facebook.com/settings/?tab=ads GOOGLE

- https://www.google.com/settings/ads/anonymous BING

- https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees

You can also opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/?c=3&lang=fr.

DO NOT FOLLOW

Please note that we do not modify our Site's data collection and usage practices when we detect a "Do Not Track" signal on your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the details below.

Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations to you (for example if you place an order on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will keep your Order Information on file, unless and until you ask us to delete it.

MINORS

The Site is not intended for individuals under the age of 16.

CHANGES

We may amend this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

To learn more about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at : contact@getflytex.co

Privacy Policy

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